Privacy Policy

Effective Date:

Last Updated:

1. Introduction

Slexironshon (referred to as "we," "us," or "our") operates the website located at slexironshon.world and provides professional shrub trimming, tree pruning, and garden care services throughout Auckland, New Zealand, and surrounding regions. This Privacy Policy is a comprehensive document that explains in detail how we collect, use, store, disclose, and protect your personal information when you access our website, request quotes for shrub trimming or tree care services, engage our services, or otherwise interact with us.

We are committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 2020 (New Zealand), the Information Privacy Principles set out in that Act, and any other applicable data protection legislation. By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

2. Definitions

In this Privacy Policy, the following terms have the meanings set out below:

Personal Information: Any information about an identifiable individual, including but not limited to name, address, email address, telephone number, property details, and any other information that can be used to identify you directly or indirectly.
Processing: Any operation performed on personal information, including collection, recording, organisation, storage, adaptation, alteration, retrieval, consultation, use, disclosure, combination, restriction, erasure, or destruction.
Services: Our shrub trimming, tree pruning, tree health assessments, hedge maintenance, garden care, and related arboricultural services.
Website: The website operated by us at slexironshon.world, including all pages, subdomains, and related digital properties.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you interact with our website or engage our services. This includes, but is not limited to:

Identification information such as your full name, title, and any business or trade name you may operate under;
Contact information including your email address, telephone number, and postal address;
Property information including the address where shrub trimming or tree care services are to be performed, access instructions, gate codes, special entry requirements, and any relevant details about the property layout that may affect our ability to deliver services;
Service-related information including the type of services you require (e.g., shrub trimming package, tree pruning, full tree care assessment, hedge maintenance), the number and approximate size of trees or shrubs, species information where known, and any specific concerns or requirements;
Scheduling preferences including preferred dates and times for site visits or service delivery, and any constraints that may affect scheduling;
Communication records including the content of correspondence you send to us via our contact form, email, or telephone, and our responses thereto;
Consent records including records of your consent to the processing of your personal data, cookie preferences, and marketing communications preferences where applicable.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information about your device and how you interact with our site. This may include:

Device information such as your IP address, browser type and version, operating system, device type (desktop, tablet, mobile), and screen resolution;
Usage information such as the pages you visit, the time and date of your visit, the duration of your visit, the referring website or source that directed you to our site, and your navigation path through our pages;
Analytics data including aggregated statistics about website traffic and user behaviour that do not personally identify you.

This information helps us improve our website functionality, understand how visitors find and use our shrub trimming and tree care information, and optimise the user experience.

3.3 Information from Third Parties

We may receive personal information about you from third parties in limited circumstances, such as when a property manager or landlord provides your contact details for the purpose of arranging tree care at a property you occupy, or when you are referred to us by another service provider. When we receive information from third parties, we ensure that such disclosure is lawful and that we process the information in accordance with this Privacy Policy.

4. Legal Basis for Processing

We process your personal information only where we have a lawful basis to do so. Under the Privacy Act 2020 and Information Privacy Principles, we rely on the following bases:

Consent: Where you have given clear, informed consent for us to process your personal information for a specific purpose, such as when you submit our contact form or agree to receive communications from us.
Contract performance: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as when we provide shrub trimming or tree care services pursuant to an agreed quote.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, ensuring website security, or communicating with you about your enquiries, provided that your interests and fundamental rights do not override those interests.
Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject, such as retaining records for tax purposes or responding to lawful requests from authorities.

5. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide and deliver our shrub trimming, tree pruning, and garden care services, including scheduling site visits, conducting assessments, performing the agreed work, and arranging for green waste removal where applicable;
To prepare, issue, and manage quotes and invoices for our services, including the shrub trimming package, tree pruning service, and full tree care assessment offerings described on our website;
To communicate with you regarding your enquiries, bookings, service updates, and any follow-up care or recommendations;
To respond to your requests, questions, or complaints and to provide customer support;
To send you important notices regarding changes to our services, terms, or policies, where we have a legitimate interest or legal obligation to do so;
To improve and develop our website, services, and customer experience, including by analysing how visitors use our site and which services are most frequently requested;
To ensure the security and integrity of our website and systems, and to detect, prevent, and address fraud, unauthorised access, or other security issues;
To comply with applicable laws, regulations, court orders, or governmental requests;
To establish, exercise, or defend our legal rights, including in connection with any dispute resolution or legal proceedings;
For any other purpose disclosed to you at the time of collection or to which you have subsequently consented.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal information only in the following circumstances:

Service providers and subcontractors: We may share your information with trusted third parties who assist us in operating our business and delivering our shrub trimming and tree care services. This may include subcontractors engaged for large or specialised projects, payment processors, IT and hosting providers, and professional advisers. We require such parties to process your information only in accordance with our instructions and to maintain appropriate security measures.
Legal and regulatory: We may disclose your information when required by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, protect the safety of our clients or the public, or respond to an emergency.
Business transfers: In the event of a merger, acquisition, reorganisation, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections set out in this policy.
With your consent: We may share your information with third parties when you have given us explicit consent to do so.

7. International Transfers

Your personal information is primarily stored and processed in New Zealand. In the event that we transfer your information to a country outside New Zealand, we will ensure that appropriate safeguards are in place to protect your information in accordance with the Privacy Act 2020 and the OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data. Such safeguards may include contractual clauses, adequacy decisions, or your explicit consent.

8. Data Storage and Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include:

Secure storage systems with access controls and encryption where appropriate;
Restriction of access to personal information to authorised personnel who have a legitimate need to access it for the purposes described in this policy;
Regular review and updating of our security practices to address emerging threats;
Training of our staff on data protection and confidentiality obligations;
Secure disposal of personal information when it is no longer needed.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but we are committed to handling your data responsibly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

To provide and complete our shrub trimming and tree care services;
To comply with legal, tax, accounting, or regulatory requirements (for example, we may retain financial records for seven years as required by New Zealand law);
To handle any disputes, claims, or complaints;
To support our legitimate business purposes, such as quality assurance, follow-up care recommendations, and service improvement.

Job records, quotes, invoices, and contact details are typically retained for a period of at least seven years after the completion of services or the last meaningful interaction, unless a shorter or longer retention period is required or permitted by law. When personal information is no longer required, we will securely delete or anonymise it.

10. Your Rights

Under the Privacy Act 2020 (New Zealand), you have the following rights regarding your personal information:

Right of access: You have the right to request access to the personal information we hold about you. We will provide you with a copy of your information within 20 working days of receiving a valid request, subject to any applicable exemptions.
Right to correction: You have the right to request that we correct any inaccurate, incomplete, or misleading personal information we hold about you. We will take reasonable steps to correct the information as soon as practicable.
Right to complain: If you believe we have interfered with your privacy, you have the right to make a complaint to us. We will investigate and respond to your complaint. You also have the right to complain to the Office of the Privacy Commissioner of New Zealand if you are not satisfied with our response.
Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We may need to verify your identity before processing your request.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use, how we use them, and how you can manage your cookie preferences, please refer to our Cookies Policy.

12. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps for location and mapping services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our website and to the personal information we collect through our website and services.

13. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete such information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page and update the "Effective Date" and "Last Updated" dates at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, or if you wish to exercise your rights, please contact Slexironshon at:

Address: 33 Hannigan Drive, Mount Wellington, Auckland 1072, New Zealand

Phone: +6421967296

help@slexironshon.world

Website: slexironshon.world