Return Policy

Effective Date:

Last Updated:

1. Introduction

This Return Policy ("Policy") describes the terms and conditions governing refunds, cancellations, rescheduling, and satisfaction guarantees for the shrub trimming, tree pruning, and garden care services provided by Slexironshon in Auckland, New Zealand, and surrounding areas.

Please read this Policy carefully before engaging our services. By requesting a quote, booking our services, or making a payment, you acknowledge that you have read, understood, and agree to be bound by this Policy. This Policy should be read together with our Terms of Use and any service agreement or quote we provide to you.

2. Definitions

In this Policy, the following definitions apply:

• Services: Shrub trimming, tree pruning, tree health assessments, hedge maintenance, garden care, and related arboricultural services provided by us.
• Quote: A written estimate of the cost and scope of services we provide to you.
• Service Agreement: The formal contract between you and us for the provision of services, which may include the quote and any additional terms.
• Business Day: Any weekday (Monday to Friday) excluding New Zealand public holidays.

3. Nature of Our Services

Our services are labour-based, on-site arboricultural services performed at your property. They include, but are not limited to: shrub trimming packages; tree pruning and trimming; full tree care assessments; hedge maintenance and shaping; deadwood removal; crown thinning; green waste removal; and general garden maintenance.

Unlike physical goods, services cannot be "returned" in the traditional sense once they have been performed. However, we are committed to ensuring your satisfaction with the quality and outcome of our work. This Policy sets out how we handle situations where you are not satisfied, where you need to cancel or reschedule, or where a refund may be appropriate.

4. Satisfaction Guarantee

We stand behind the quality of our shrub trimming and tree care work. If you are not satisfied with the services we have provided, please contact us within seven (7) calendar days of the date of completion. We will arrange a site visit at no additional charge to review the work and discuss your concerns.

Where we determine that the work does not meet the agreed scope or quality standards set out in the quote or service agreement, we will take reasonable steps to rectify the work at no additional cost to you. Rectification may include additional trimming, pruning, or other corrective measures as appropriate to bring the work into line with the agreed specifications.

This satisfaction guarantee applies only to the scope of work expressly agreed in your quote or service agreement. It does not cover:

• Issues arising from natural growth of trees or shrubs after the date of service;
• Pre-existing conditions of trees or shrubs that were not disclosed or identified during the initial assessment;
• Damage or effects caused by weather, pests, disease, or other factors beyond our control;
• Changes to your preferences or expectations that differ from the agreed scope;
• Work performed by third parties or by you or your agents after we have completed our services.

To make a claim under our satisfaction guarantee, you must contact us in writing (by email or post) within the seven-day period, providing your name, contact details, the date of service, and a description of your concerns. We will respond within five (5) business days and arrange a site visit if appropriate.

5. Cancellations and Rescheduling

5.1 Cancellations by You

If you need to cancel an appointment for shrub trimming or tree care services, please notify us as soon as practicable. We request a minimum of twenty-four (24) hours notice before the scheduled start time. Cancellations made with at least twenty-four (24) hours notice will not incur a cancellation fee, and any deposit paid will be refunded in full (subject to the terms of your quote or service agreement).

Cancellations made with less than twenty-four (24) hours notice may be subject to a cancellation fee of up to fifty per cent (50%) of the quoted or agreed price for the scheduled work, or a minimum fee of one hundred New Zealand dollars (NZD 100), whichever is the lesser. This fee compensates us for costs incurred in preparing for the job, including crew allocation, equipment preparation, and scheduling adjustments. We will notify you at the time of booking if a cancellation fee may apply.

5.2 Rescheduling by You

If you need to reschedule an appointment, please notify us as soon as practicable. We will use reasonable efforts to accommodate your request and find an alternative date and time that suits both parties. Rescheduling requests made with at least twenty-four (24) hours notice will not incur a fee. Rescheduling requests made with less than twenty-four (24) hours notice may be treated as a cancellation and re-booking, and a cancellation fee may apply.

5.3 Cancellations or Rescheduling by Us

We may cancel or reschedule services in the following circumstances:

• Severe weather conditions that make it unsafe or impracticable to perform the work (e.g., high winds, heavy rain, thunderstorms);
• Safety concerns at the property, including but not limited to access issues, hazards, or conditions that pose a risk to our personnel or equipment;
• Circumstances beyond our reasonable control, such as equipment failure, illness, or force majeure events;
• Your failure to provide safe and appropriate access to the property, or your breach of the service agreement.

Where we cancel or reschedule for reasons within our control, we will refund any deposit paid in full and will not charge a cancellation fee. Where we cancel or reschedule due to circumstances beyond our control, we will use reasonable efforts to reschedule at the earliest mutually convenient time at no extra charge. If rescheduling is not possible within a reasonable period, we will refund any deposit paid in full.

6. Deposits and Payment Terms

For larger shrub trimming or tree care projects (typically those exceeding five hundred New Zealand dollars (NZD 500)), we may request a deposit before commencing work. The deposit amount and payment terms will be specified in your quote or service agreement. Deposits are generally non-refundable once work has commenced; however, the following exceptions apply:

• If we cancel the project for reasons within our control, we will refund the deposit in full within fourteen (14) business days;
• If you cancel with at least twenty-four (24) hours notice before the scheduled start time, we will refund the deposit in full within fourteen (14) business days;
• If you cancel with less than twenty-four (24) hours notice, we may retain a cancellation fee (as described above) and refund the remainder of the deposit within fourteen (14) business days).

Payment terms for the balance of the quoted amount will be set out in your quote or service agreement. Payment is typically due within seven (7) days of completion of the work unless otherwise agreed. We accept payment by bank transfer, cash, or other methods as specified at the time of booking.

7. Refund Policy

Refunds may be considered in the following circumstances:

• You have cancelled your booking with at least twenty-four (24) hours notice and have paid a deposit or advance payment;
• We have cancelled the project and you have paid a deposit or advance payment;
• You are dissatisfied with our work, we have been unable to rectify the work satisfactorily after a site visit, and we have agreed that a partial or full refund is appropriate (such determination to be made at our sole discretion after assessing the circumstances);
• We have overcharged you due to an error in our quote or invoice (in which case we will refund the overcharged amount).

Refunds will not be provided in the following circumstances:

• You have cancelled with less than twenty-four (24) hours notice (subject to any amount refunded after deducting the cancellation fee);
• Work has been completed in accordance with the agreed scope and you are dissatisfied due to factors outside our control (e.g., natural growth, pre-existing conditions);
• You have not contacted us within the seven (7) day satisfaction guarantee period;
• You have failed to provide us with reasonable access to rectify any concerns.

To request a refund, please contact us in writing (by email or post) with your name, contact details, the date of service or booking, and the reason for your request. We will acknowledge your request within five (5) business days and will provide a response within fourteen (14) business days. If a refund is approved, we will process it within fourteen (14) business days of our decision, using the original payment method where possible. If the original payment method is not available, we may offer an alternative method such as bank transfer.

8. Dispute Resolution

We are committed to resolving any disputes regarding our shrub trimming or tree care services in a fair and transparent manner. If you have a concern or dispute, we encourage you to contact us first so that we can attempt to resolve the matter informally.

Please provide us with a written description of your concern, including relevant dates, the services in question, and any supporting information. We will respond within fourteen (14) business days and will work with you in good faith to reach a resolution.

If we cannot resolve the dispute informally, either party may refer the matter to mediation conducted in accordance with the rules of a recognised mediation provider in New Zealand. The costs of mediation will be shared equally unless otherwise agreed. If mediation does not resolve the dispute, either party may pursue such remedies as are available under New Zealand law.

9. Consumer Guarantees

Nothing in this Policy excludes, restricts, or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993 (New Zealand) or other applicable consumer protection laws. Where you are a "consumer" as defined under that Act, you may have statutory rights that cannot be contracted out of. If our services fail to meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement, or refund.

10. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will post the updated Policy on this page and update the "Effective Date" and "Last Updated" dates at the top. Changes will apply to new bookings and service agreements entered into after the date of the update. For existing bookings, the Policy in effect at the time of booking will apply unless we agree otherwise in writing.

11. Contact Us

For questions about this Return Policy or to submit a refund or cancellation request, please contact Slexironshon at:

Address: 33 Hannigan Drive, Mount Wellington, Auckland 1072, New Zealand

Phone: +6421967296

help@slexironshon.world

Website: slexironshon.world